Patient-Centered Medical Home

Quality Improvement Memo

September 22, 2017

Children’s Physicians is committed to improving quality. In April 2017, we started transitioning into a Patient-Centered Medical Home to obtain a recognition from NCQA. With this project, there were several quality improvement goals. We would like to share the information with you, our patients, as it’s important you see our improvements.

Clinical Quality Measures

Nutritional Counseling

At the end of June 2017, 45.06% of patients were receiving nutritional counseling.

Appropriate testing for children with pharyngitis

At the end of June 2017, we were testing 68.71% of patients complaining of sore throat and fever for strep throat.

Appropriate use of asthma medications for patients with persistent asthma

At the end of June 2017, we improved this measure to 64.51%.

Resource Utilization

Closing the referral loop

As of June 9 th, we improved our weekly rate to 26.08% for closing the referral loop. We try very hard to get all the notes from specialist we refer patients to. If you choose to not go to a specialist that we have referred you to, please let us know.

Patient Satisfaction

This metric came from our patient satisfaction survey.

During our August patient satisfaction survey, we improved the following measure nearly 30% to 74.60%.  “Did you feel the medical assistant/nurse was attentive to your child during procedures and immunizations? “

We are very proud of our improvement. Please continue to fill out our satisfaction surveys as they give us necessary information for our quality improvement activities.

THANK YOU!

Our Locations

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Hours of Operation

Our Regular Schedule

Palm Beach Gardens

Monday:

9:00 am-4:00 pm

Tuesday:

9:00 am-4:00 pm

Wednesday:

9:00 am-4:00 pm

Thursday:

9:00 am-4:00 pm

Friday:

9:00 am-4:00 pm

Saturday:

9:00 am-12:00 pm

Gardens Office Only: Notes below

Sunday:

Closed

Jupiter

Monday:

9:00 am-4:00 pm

Tuesday:

9:00 am-4:00 pm

Wednesday:

9:00 am-4:00 pm

Thursday:

9:00 am-4:00 pm

Friday:

9:00 am-4:00 pm

Saturday:

9:00 am-12:00 pm

Gardens Office Only: Notes below

Sunday:

Closed

Palm City

Monday:

9:00 am-4:00 pm

Tuesday:

9:00 am-4:00 pm

Wednesday:

9:00 am-4:00 pm

Thursday:

9:00 am-4:00 pm

Friday:

9:00 am-4:00 pm

Saturday:

9:00 am-12:00 pm

Gardens Office Only: Notes below

Sunday:

Closed

Saturday 9:00 AM - 12:00 PM 

Gardens Office Only

Urgent care only. Phones open at 8:30am for scheduling.
Patients are seen on a first-come, first-served basis.