Patient-Centered Medical Home

Quality Improvement Memo

December 5, 2017

“NCQA Patient-Centered Medical Home Recognition raises the bar in defining high-quality care by emphasizing access, health information technology and coordinated care focused on patients,” said NCQA President Margaret E. O’Kane. “Recognition shows that Children's Physicians has the tools, systems and resources to provide its patients with the right care, at the right time.”

NCQA’s Patient-Centered Medical Home (PCMH) is an innovative program for improving primary care. It provides a set of standards that describe clear and specific criteria, the program gives practices information about organizing care around patients, working in teams and coordinating and tracking care over time. The Patient Centered Medical Home is a health care setting that facilitates partnerships between individual patients, and their personal physicians, and when appropriate, the patient’s family. Care is facilitated by registries, information technology, health information exchange and other means to assure that patients get the indicated care when and where they need and want it in a culturally and linguistically appropriate manner.  Get more information on NCQA’s Patient Centered Medical Home Recognition program. 

Clinical Quality Measures

Nutritional Counseling

At the end of June 2017, 45.06% of patients were receiving nutritional counseling.

Appropriate testing for children with pharyngitis

At the end of June 2017, we were testing 68.71% of patients complaining of sore throat and fever for strep throat.

Appropriate use of asthma medications for patients with persistent asthma

At the end of June 2017, we improved this measure to 64.51%.

Resource Utilization

Closing the referral loop

As of June 9 th, we improved our weekly rate to 26.08% for closing the referral loop. We try very hard to get all the notes from specialist we refer patients to. If you choose to not go to a specialist that we have referred you to, please let us know.

Patient Satisfaction

This metric came from our patient satisfaction survey.

During our August patient satisfaction survey, we improved the following measure nearly 30% to 74.60%.  “Did you feel the medical assistant/nurse was attentive to your child during procedures and immunizations? “

We are very proud of our improvement. Please continue to fill out our satisfaction surveys as they give us necessary information for our quality improvement activities.

THANK YOU!

Our Locations

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Hours of Operation

Our Regular Schedule

Palm Beach Gardens

Monday:

8:30 am-4:00 pm

Tuesday:

8:30 am-4:00 pm

Wednesday:

8:30 am-4:00 pm

Thursday:

8:30 am-4:00 pm

Friday:

8:30 am-4:00 pm

Saturday:

9:00 am-11:00 pm

Gardens Office Only: Notes below

Sunday:

Closed

Jupiter

Monday:

8:30 am-4:00 pm

Tuesday:

8:30 am-4:00 pm

Wednesday:

8:30 am-4:00 pm

Thursday:

8:30 am-4:00 pm

Friday:

8:30 am-4:00 pm

Saturday:

9:00 am-11:00 pm

Gardens Office Only: Notes below

Sunday:

Closed

Palm City

Monday:

8:30 am-4:00 pm

Tuesday:

8:30 am-4:00 pm

Wednesday:

8:30 am-4:00 pm

Thursday:

8:30 am-4:00 pm

Friday:

8:30 am-4:00 pm

Saturday:

9:00 am-11:00 pm

Gardens Office Only: Notes below

Sunday:

Closed

Saturday 9:00 AM - 12:00 PM 

Gardens Office Only

Urgent care only. Phones open at 8:30am for scheduling.
Patients are seen on a first-come, first-served basis.