CORONAVIRUS UPDATE (rev 3/26/2020)
TO IMPLEMENT ENHANCED CLEANING AND HYGIENE PROTOCOLS IN ALL OUR OFFICES, CHILDREN'S PHYSICIANS WILL HAVE SHORTENED OFFICE HOURS FROM 9:00AM TO 4:00PM MONDAY TO FRIDAY, 9:00AM TO NOON ON SATURDAYS, EFFECTIVE IMMEDIATELY.
(Release Date 3/16/2020) In response to COVID-19 we are making schedule changes in our offices to do everything possible to care for our patients and eliminate the possibility of exposure. Effective March 17, 2020 schedules will change in all of our offices.
PALM BEACH GARDENS AND PALM CITY LOCATIONS- WELL PATIENTS WILL BE SEEN IN THE MORNING ONLY. ALL SICK PATIENTS WILL BE SEEN IN THE AFTERNOON.
JUPITER LOCATION – SICK PATIENTS IN THE AM AND WELL VISITS IN THE AFTERNOON.
WE ARE ASKING THAT PARENTS ONLY BRING THE CHILDREN THAT ARE BEING SEEN FOR AN APPPOINTMENT WHEN AT ALL POSSIBLE.
NOTE **** IF YOU OR A CLOSE FAMILY MEMBER HAVE TRAVELED BY PLANE OR TAKEN A CRUISE IN THE LAST 14 DAYS, OR HAVE BEEN TESTED OR EXPOSED TO SOMEONE WHO HAS BEEN TESTED OR FEEL YOU MAY POSSIBLY HAVE THE VIRUS, PLEASE DO NOT COME INTO THE OFFICE. PLEASE CALL THE OFFICE AND SPEAK TO OUR TRIAGE NURSE FOR FURTHER INSTRUCTIONS.
THANK YOU IN ADVANCE!!!
(Release Date: 3/13/2020) There has been increasing media coverage and public concern regarding the risks of CoVID-19, more commonly known as the novel coronavirus. This is an evolving situation and one to which we are paying very close attention. At the current time, the risk of infection is considered to be low . We will continue to be in contact with and defer to the authorities of our local, state, and federal health departments. Presently, it is very reassuring that there are no documented cases in Palm Beach County.
Children’s Physicians has implemented enhanced, office-wide cleaning for the next 30 days. This proactive office-wide cleaning initiative will be re-evaluated at the end of March to determine if continued intensive cleaning is warranted.
We at Children’s Physicians are taking this health threat very seriously and will continue to monitor our community for potential cases.
The Florida Department of Health advises:
- If you are sick, stay home from school.
- Avoid close contact with those who are already sick.
- Cover your nose and mouth when coughing or sneezing with a tissue or the crook of your arm.
- Wash your hands often with soap and water for 20 seconds.
- Avoid touching eyes, nose, or mouth.
At this time if our patients or their caregivers have recently traveled to a known CoVID-19 region or have had direct contact with a known case and are feeling ill, we ask that you remain at home to potentially avoid exposure to patients and providers in our offices.
We cannot test your child for Coronavirus in our office. If your child meets these criteria:
- Close contact with a confirmed individual
- Travel to an affected area
- Fever, cough and shortness of breath
Please call your local health department at:
Palm Beach County 561-671-4184
Martin County 772-221-4000 Option 6
For more information:
The Florida Department of Health has activated a Coronavirus hotline.
Call: 1-866-779-6121 or email [email protected] . The FDOH Call Center is available Monday through Friday from 8:00 a.m. to 5:00 p.m.
AFTER HOURS POLICY
We discourage any patients from going to any walk-in clinic or emergency room unless it is a true emergency.
If it is a true emergency, please call 9-1-1.
For unexpected emergencies and acute illnesses, a clinician is available by phone 24 hours a day, 7 days a week, including evenings, weekends and holidays.
Please limit after hours telephone calls to urgent matters only. If you find it necessary to contact the provider after normal office hours, dial the office phone number and the answering service will forward all messages to the clinician on-call.
Your call will be returned within 15-30 minutes. If for some unforeseen reason you do not receive a phone call back within 30 minutes, please contact our service again.
Please have the name and telephone number of your pharmacy ready for the clinician's return phone call.